This policy explains how Zemixal uses personal data when you visit zemixal.com, send an enquiry or buy from us. We collect only what we need to run the business and keep it no longer than necessary. The policy is written with India's Digital Personal Data Protection Act, 2023, the EU GDPR and the UK GDPR in mind.
Who we are
Zemixal, Ahmedabad, Gujarat, India, decides how your personal data is used. Privacy questions can be sent to contact@zemixal.com.
Data we collect
- Details you give us, such as name, job title, organisation, email, addresses, and tax or import registration numbers.
- Enquiry and order details, including products, quantities, documents, invoices and payment records.
- Compliance information, such as end-use statements and licences for regulated products.
- Technical data, such as IP address, browser type and pages viewed, collected through server logs and essential cookies.
Why we use it
We use personal data to answer enquiries, prepare quotations, process and ship orders, meet legal duties such as tax, customs and export control, prevent fraud and keep the website secure. With your consent, we may send occasional product updates, and you can opt out at any time.
Who we share it with
We share data only as needed with carriers and freight forwarders, customs brokers, banks, producers who need delivery or end-use details, IT and hosting providers, and authorities where the law requires it. We do not sell personal data.
International transfers
Because we ship worldwide, data may be processed in India and in the countries of our service providers or your shipment's destination. We use appropriate safeguards where the law requires them.
How long we keep it
Transaction and tax records are kept for the period required by Indian tax and company law. Enquiries that do not lead to an order are deleted after a reasonable period, and marketing data is removed when you opt out.
Your rights
Depending on where you live, you may ask to access, correct or erase your data, object to or restrict processing, withdraw consent or receive a copy in a portable format. Email contact@zemixal.com and we will respond within the time the law allows. You may also complain to your data protection authority.
Cookies
The website uses cookies needed for it to work, such as keeping your quote panel between pages. If we add analytics cookies, we will ask for consent where required.
Changes
We may update this policy, and the current version is always published on this page.